Privacy Policy

Dryer Experts Pensacola (“we,” “us,” or “our”) operates the website located at dryerexpertspensacola.com (the “Site”) and provides residential dryer repair services throughout Escambia County and Santa Rosa County, Florida. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, contact us, or engage our services. By using our Site or scheduling service with us, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us through our website, call us by phone, submit a booking request, or communicate with us by email, you may provide us with personal information including:

• Your full name and the name of any additional occupant we may be communicating with regarding the service
• Your home address or the service address at which the repair is to be performed
• Your telephone number (including mobile numbers used for text-based communication)
• Your email address
• The make, model, and age of your dryer, and a description of the fault or symptoms you have observed
• Any scheduling preferences, special access instructions, or other information relevant to the service visit
• Payment information, which is processed through secure third-party payment processors and is not stored directly on our systems

1.2 Information Collected Automatically

When you visit our Site, certain technical information may be collected automatically through cookies, log files, and similar tracking technologies. This information may include:

• Your Internet Protocol (IP) address
• Browser type and version, operating system, and device type
• Pages visited on our Site, the time and date of your visit, and time spent on individual pages
• The referring URL or the search query that brought you to our Site
• Geographic region inferred from your IP address (typically at the city or postal code level)

We use Google Analytics to help us understand how visitors find and use our Site. Google Analytics collects information anonymously and reports aggregate trends without identifying individual visitors. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule and perform service: We use your contact information and service address to arrange, confirm, and complete dryer repair appointments at your location.
• To communicate with you: We use your phone number and email address to send appointment confirmations, follow-up messages regarding your repair, and responses to inquiries you have made.
• To process payment: We use payment information to bill for services rendered. Payment processing is handled by third-party processors and we do not store your card details.
• To send service-related notifications: We may contact you after a repair to request a review, provide warranty reminders, or follow up on the performance of the repair. You may opt out of these communications at any time.
• To improve our services: We analyse aggregated, anonymised data about how customers use our Site and interact with our services to improve our offerings and website experience.
• To comply with legal obligations: We retain certain records as required by applicable Florida law and federal regulations governing small businesses.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We work with third-party vendors who assist us in operating our business — including scheduling software, payment processors, and website hosting providers. These vendors are contractually obligated to protect your information and may only use it to perform services on our behalf.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or government request, including in response to a subpoena or court order.
• Protection of rights: We may disclose information where we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business transfers: If our business is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site before your personal information is transferred and becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

Our Site uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types of cookies:

• Strictly necessary cookies: These are required for the Site to function properly and cannot be disabled. They do not store any personally identifiable information.
• Analytics cookies: These help us understand how visitors interact with our Site by collecting information anonymously. We use Google Analytics for this purpose.
• Preference cookies: These remember your settings and preferences to improve your experience on return visits.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Site. For more information about managing cookies, visit allaboutcookies.org.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. Typically, customer service records are retained for a period of five years following the date of the last service interaction. You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.

6. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our Site uses SSL/TLS encryption for data transmitted between your browser and our servers. Payment processing is handled by PCI-DSS-compliant third-party processors. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of correction: You may request that we correct inaccurate or incomplete information.
• Right of deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to opt out of marketing: You may opt out of receiving marketing communications from us at any time by contacting us directly or using the unsubscribe link in any email we send.
• Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at info@dryerexpertspensacola.com or by calling (850) 985-8505. We will respond to verified requests within 30 days.

8. Children’s Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete the information.

9. Third-Party Links

Our Site may contain links to third-party websites, including review platforms such as Yelp, Google, and Angi. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any third-party site before providing personal information on that site.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or by posting a notice on our Site. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: